Refund Policy

Due to the digital nature of Dreame Vacuum Card, refunds are handled based on the activation status of the purchased license key.

Eligibility for Refund

A refund is only available if the purchased license key has never been activated on any device. Once a license key is successfully validated and activated on a vacuum device, it is considered consumed and the purchase becomes strictly non-refundable.

Since the software itself is delivered digitally and cannot be physically returned, the activation status of the license key on the license server is the sole determinant of refund eligibility.

Third-Party Platform Dependency

This software operates on top of a third-party device ecosystem (Dreame robot vacuums and their cloud services) and platform (Home Assistant), none of which are owned, controlled, or maintained by us. Official firmware updates, app changes, or undocumented API modifications made by the device manufacturer, Home Assistant, or any connected cloud service may cause the software to stop working, in whole or in part, at any time. Such interruptions are considered a force majeure event outside our control and are not eligible for a refund under any circumstances, regardless of the license key's activation status.

Immediate Performance Waiver

By activating the license key within Home Assistant, explicit consent is given to the immediate performance of the contract, and it is acknowledged that the right of withdrawal from the purchase is automatically lost once activation is completed.

If you experience any technical issues configuring or running the software, please contact our technical support at support@tasshack.com and we will be happy to assist you.